Refund Policy

Before payment

The Pricing page displays plan capacity and any currently published base subscription prices. Before payment, the order details confirm the selected plan, price, currency, billing interval, applicable taxes, renewal and cancellation terms, and any evaluation period expressly included in the order.

First subscription payment

If chap-AI does not meet your needs, request a refund within 14 calendar days after the first paid subscription charge. Subject to applicable law and abuse prevention, we will approve a full refund of that first subscription payment.

Renewals

Subscriptions renew automatically for the billing interval disclosed at checkout. You can request cancellation before the next renewal, and access will continue through the current paid period. Renewal charges are generally non-refundable, but duplicate charges, billing errors, service unavailability, and exceptional circumstances will be reviewed fairly. Mandatory consumer refund and withdrawal rights always apply.

Credit packs

Purchased credit packs are added after payment, used after included monthly credits, and expire 12 months after purchase. You may request a refund within 14 calendar days. If none of the purchased credits has been used, the pack is eligible for a full refund; if some have been used, we will calculate any refund from the unused portion unless applicable law requires a different result. Refunded credits are removed from the workspace. After 14 days, unused or expired credits are not refundable except for duplicate charges, billing errors, service failure, or mandatory legal rights.

How to request a refund

Use the support link in your payment receipt, submit our contact form, or email [email protected] with the account email, purchase date, and reason for the request. Do not include full card or bank details. Approved refunds are returned to the original payment method. Processing time after approval depends on PayPal and the customer’s financial institution.

Non-refundable items

Unless required by law, we do not refund periods already substantially consumed, custom services already delivered, or accounts terminated for fraud, abuse, unlawful activity, or a material breach of the Terms. This does not limit rights that cannot legally be excluded.

Chargebacks

Please contact us before filing a chargeback so we can investigate promptly. Fraudulent or abusive disputes may result in account suspension while the payment is reviewed.