Build the catalog
Add products one at a time or import a CSV or XLSX file. Store SKU, description, price, quantity, and a low-stock threshold.
WhatsApp, your team, plus AI
From customer question to ready-to-fulfill order
Bring WhatsApp, Telegram, and your website chat widget into one shared inbox. chap-AI answers using your business knowledge and product catalog, your team can take over whenever needed, and staff can create and track orders without leaving the conversation.
Shared Team Inbox
AI On, Draft or Off
Controlled Human Handoff
Business-Grounded Answers
Catalog & Inventory
Staff-Managed Orders
AI under your control
Let AI reply. Keep your team in control.
Choose when chap-AI may answer, when a person reviews the reply, and when the assistant must step back.
Give your team the first chance to reply
Set a delay before AI starts preparing an automatic answer. If a teammate replies first, the scheduled AI reply is cancelled.
Review an AI reply before it is sent
Hold a prepared reply so a teammate can review, edit, replace, send, pause, or cancel it before the customer sees it.
Back off when a teammate answers
When a teammate replies from WhatsApp, chap-AI pauses for the time you set instead of talking over the human conversation.
Respect a request for a person
When a customer asks for a human, chap-AI steps back for the configured period so your team can own the exchange.
What chap-AI does
One workspace from the first question to the next business action.
chap-AI connects customer conversations to the approved information, products, and people needed to continue them.
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Run WhatsApp, Telegram, and web chat together
Bring connected channels into one shared team inbox, with the conversation context available to the people responsible for it.
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Answer from information your business selected
Add public website pages, documents and images with readable text, and catalog information as sources for customer answers.
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Choose On, Draft, Off, or a temporary pause
Control AI for each conversation without disabling the assistant everywhere else. Use drafts when a teammate should decide what is sent.
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Bring the team in with the right access
Invite teammates as Owner, Admin, Manager, or Agent, and save approved quick replies for questions the team handles repeatedly.
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Keep products and customer orders beside the inbox
Add products, prices, stock, and product files. Staff can build an order from a conversation and move it through the fulfillment statuses your team uses.
3Message channels
HumanTakeover controls
OrdersStaff-managed
What time do you open on Saturday?
We're open 9am – 5pm Saturday! Anything else I can help you with?
🤖 AI Assistant · via WhatsApp
I also need to speak with someone about a refund
Hey! I'm Sarah from the team. Happy to help with your refund right now 👋
🧑 Sarah (human takeover)
More than a chatbot
The tools around every customer conversation.
Give the assistant approved sources, give staff the controls they need, and keep the next customer action beside the chat.
Public Website Sources
Add one public page, crawl linked pages from a starting URL, or restrict the crawl to an approved section of your website.
Document & Image Knowledge
Upload supported documents and images with readable text. chap-AI extracts searchable content for answers.
Per-Conversation AI Modes
Use On for automatic replies, Draft for teammate review, Off for a human-only conversation, or Timeout for a temporary pause.
Quick Reply Templates
Save answers your team sends repeatedly, insert them in the inbox with a shortcode, and adapt them to the conversation.
Catalog & Inventory
Keep product names, SKUs, prices, descriptions, quantities, low-stock thresholds, and product files available to the team.
Product Media in the Conversation
Use approved product facts, images, and PDFs in answers, and share product video links when a customer asks.
Staff-Managed Orders
Build an order from the customer conversation, review it, and move it through the fulfillment statuses your team manages.
Roles & Permissions
Invite teammates and control who can manage business settings, knowledge, the team, the inbox, AI actions, and replies.
Separate Business Workspaces
Keep channels, knowledge, catalog, orders, conversation history, and permissions separate for each business you manage.
Connect the Tools Your Team Uses
Approved business systems can send customer updates through connected WhatsApp or Telegram channels and receive delivery status in return.
Commerce
Answer product questions and move the order into your team’s workflow.
chap-AI keeps the catalog, stock, product media, customer conversation, and order record connected. Staff stay responsible for confirming and progressing each order.
Get startedUse products in conversations
The assistant can use active catalog facts in customer replies and share approved product images, PDFs, or video links when requested.
Create the order with a person in control
From the inbox, staff select products and quantities, add customer and fulfillment details, and review the order before it progresses.
Track fulfillment and stock
Move orders through New, Confirmed, Preparing, Ready or Shipped, Completed, and Cancelled. Confirmation reserves stock; cancellation releases it.
How It Works
Connect the channels, knowledge, controls, and team.
Set up the customer workflow in four parts, then adjust AI one conversation at a time.
1
Connect your channels
Connect WhatsApp, a Telegram bot, or the website chat widget to the business workspace.
2
Add the sources it may use
Select public pages, upload files with readable text, and add the product catalog the assistant may draw from.
3
Choose how and when AI replies
Select automatic or reviewed replies, then set generation, review, backoff, and human-request timing.
4
Continue with a person or an order
A teammate can take over, insert a quick reply, use product context, or build and track an order beside the chat.
Who It's For
Built for businesses that sell and support through conversation.
Use the same controlled workflow for product questions, service enquiries, appointments, and client inboxes.
Ecommerce & Retail
Answer product questions from your catalog, share product media, record customer orders, and keep fulfillment decisions with staff.
Appointment Businesses
Clinics, salons, and consultants can answer questions about hours, services, and booking instructions, then hand account-specific requests to a person.
Agencies & Resellers
Manage multiple client businesses under one account while keeping their channels, knowledge, catalogs, orders, and permissions separate.
Local Service Businesses
Keep service information available to the assistant, share conversations with the team, and hand customer-specific decisions to staff.
Starter · Growth · Business · Enterprise
Plans start at $39 per month.
Compare the businesses, team members, channels, credits, business knowledge, and retained conversations included with each plan.
Shared inbox included
WhatsApp, Telegram & website chat widget
AI On, Draft, Off & Timeout
Review & human handoff controls
Plan-based capacity
Conversation history
Catalog, inventory & orders
Compare plans
Annual billing costs the equivalent of ten monthly payments. Taxes and final purchasing terms are confirmed before payment.
Let AI handle the right replies—and know when to step back.
Connect a channel, choose the assistant’s sources and controls, then keep your team in charge of every handoff and order.
Compare plans from $39/month